RESPOND TO DIFFICULT PEOPLE!

Difficult people are everywhere. And in many varieties. Dominant people, rude people, negative people, you name it! Sometimes we judge them and we label them by using words like ‘aggressive’, ‘arrogant’ or ‘pessimistic’. But this approach doesn't work if we need to collaborate with them.

When a client or somebody at work has a behavior that frequently disturbs or even frustrates you, then you find yourself in a situation that calls for action. If you cannot ignore them, then what do you do? Do you give them feedback? And if they don’t acknowledge your feedback, what else should you do?

In thie QuickLearn workshop 'Respond To Difficult People!'  the focus is on various ways to respond to difficult people, by:

• managing your own emotions
• protecting your personal boundaries
• analyzing how difficult people try to control their environment
• addressing the behaviors that disturb you
• escalating the situation if nothing else works

Sometimes you may think that nothing will work with a particular difficult person. But here’s the shock: that person has friends too! So there are people who found a way to relate well to that person.